Health Privacy Policy

HIPAA and health information privacy

Health Privacy Policy - HIPAA Compliance

Last Updated: January 2025

Important Notice

TXLLabs is a software provider, not a healthcare provider. We provide EMR/RCM/EHR software solutions to healthcare practices and institutions. We do not provide medical treatment, diagnosis, or healthcare services.

HIPAA Compliance and Business Associate Status

As a provider of healthcare software systems, TXLLabs operates as a Business Associate under HIPAA regulations. We provide software platforms that healthcare providers use to manage patient information, billing, and clinical documentation.

1. Our Role

TXLLabs provides software solutions that enable healthcare providers to:

  • Manage electronic medical records (EMR)
  • Process revenue cycle management (RCM)
  • Handle electronic health records (EHR)
  • Manage billing and claims processing

We do not provide healthcare services, medical treatment, or make healthcare decisions. All healthcare decisions and services are provided by the healthcare practices that use our software.

2. Protected Health Information (PHI)

Our software platforms may process, store, or transmit Protected Health Information (PHI) on behalf of healthcare providers who use our systems. As a Business Associate, we are required to:

  • Maintain appropriate safeguards to protect PHI
  • Comply with HIPAA Security and Privacy Rules
  • Execute Business Associate Agreements with our clients
  • Report any security incidents or breaches

3. Data Security and Privacy

We implement industry-standard security measures to protect PHI, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Audit logging and monitoring
  • Regular security assessments
  • HIPAA-compliant infrastructure

4. Patient Rights

If you are a patient of a healthcare provider using TXLLabs software, your privacy rights regarding your health information are managed by your healthcare provider, not by TXLLabs. You should contact your healthcare provider directly to:

  • Access your health records
  • Request amendments to your records
  • Request restrictions on use or disclosure
  • File complaints about privacy practices

5. Business Associate Agreements

All healthcare providers using TXLLabs software enter into Business Associate Agreements that define our responsibilities regarding PHI. These agreements ensure compliance with HIPAA requirements and establish the framework for protecting patient information.

6. Data Breach Notification

In the event of a security incident or breach affecting PHI, we will notify affected healthcare providers in accordance with HIPAA requirements and our Business Associate Agreements. Healthcare providers are responsible for notifying affected patients as required by law.

7. Contact Information

For questions about our software's HIPAA compliance or data security practices, please contact:

TXLLabs Privacy Officer
Email: privacy@txllabs.com
Phone: [Contact Number]

Note: For questions about your personal health information or to exercise your HIPAA rights, please contact your healthcare provider directly.